Technical Support (Remote, Australia)

 Technical Support Specialist

Location: Remote, Australia

Chronicle Software, with operations in the UK, Australia, and Singapore, specializes in providing low-latency solutions to financial institutions worldwide. Our suite of software libraries and tools helps financial firms build distributed components capable of processing vast amounts of data swiftly and efficiently. These tools support messaging, data processing, trading, event-driven applications, and microservices. Known for handling large data volumes with minimal latency, our solutions are trusted by clients for high-frequency trading and other critical applications.

In addition to software, we offer consulting and support services to help our clients integrate these solutions seamlessly into their existing infrastructures. Chronicle Software has built a strong reputation for delivering high-performance solutions within the financial services industry.

The Opportunity:

As we expand our presence in the APAC region, we are seeking an experienced Technical Support Specialist to join our team. This full-time role involves providing first-line support, communicating with clients, troubleshooting issues, and assisting with documentation. Additionally, there will be opportunities to learn about our codebase and contribute to it.

Since all our clients in the region operate within financial markets, knowledge of trading systems and financial messaging (especially the FIX protocol) would be beneficial.

Responsibilities:

• Provide first-line support via phone, email, and the support portal to clients in the APAC region.
• Troubleshoot issues, perform root cause analysis, and work with internal teams to resolve problems.
• Develop and maintain a deep understanding of our core software and its architecture.
• Update and enhance product documentation as needed.
• Stay current with the latest technology and software development trends.

Requirements:

• Strong written and verbal communication skills in English.
• Experience troubleshooting and debugging complex software systems.
• Excellent problem-solving skills with meticulous attention to detail.
• At least 3 years of IT experience.
• A self-motivated learner with a desire to acquire new skills and explore new ideas.
• Ability to work independently, collaborate within a team, and manage multiple tasks.
• Familiarity with the FIX protocol is an advantage.

What We Offer:

• Flexible work schedules and the ability to work remotely. Occasional client site visits may be required.

Learn More and Apply:

• Visit our website at Chronicle Software for more details.
• Explore our open-source offerings on GitHub.
• To apply, please send your CV and cover letter to info@chronicle.software.