Product Specialist - SriLankan Airlines

 Product Specialist - SriLankan Airlines

Job Description:

SriLankan Airlines Ltd, the National Carrier of Sri Lanka, operates across Asia, the Middle East, Europe, and Australia, with a strong presence in the Maldives and Southern India. SriLankan is a member of the "oneworld" alliance.

SriLankan IT Systems drives the airline's IT strategy through digital transformation, technology adoption, data modeling, business intelligence, and business continuity. The focus is on enhancing business processes, expanding digital passenger reach, and improving customer experiences. The team is seeking a Product Specialist to provide expert support to business units, particularly in the Passenger Service System (PSS) domain, ensuring long-term operational goals and consistency.

Key Responsibilities:

• Analyze and familiarize yourself with existing business processes in the passenger service system while focusing on improving online services. Propose solutions for enhancing standards in the Internet Booking Engine.
• Coordinate with third-party service providers, managing agreements and integrations to ensure timely delivery of required system enhancements.
• Investigate and adopt industry advancements, specifically in passenger service systems, to improve efficiency, reduce costs, and enhance customer experience.
• Ensure all system updates and versions are current, minimizing transaction costs and ensuring seamless upgrades and testing.
• Manage critical projects, ensuring tasks are completed within budgets and timelines, while documenting all project-related changes for compliance purposes.
• Handle escalations and monitor incidents in a 24/7 environment, providing quick resolutions and keeping stakeholders updated throughout the process.

Requirements:

• A Bachelor’s Degree in a relevant field (Engineering, Computer Science, General Science with Mathematics, etc.) with at least 1 year of post-qualifying experience.
• Alternatively, a full professional qualification equivalent to NVQ Level 7 with 3 years of experience.
• Age should not exceed 35 years as of 17th October 2024.
• Must be a Sri Lankan citizen.

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