Technical Account Manager
Job Description
- Serve as the primary point of contact for all technical matters during the pre-sales, post-sales, and operational phases for selected customers.
- Understand customer requirements and collaborate with the ESE team to deliver the best solutions.
- Work closely with sales teams to acquire new customers and with business units (BUs) to introduce new solutions effectively.
- Assist operational teams in resolving technical issues related to customer networks.
- Propose future-proof solutions to align both Dialog’s and customers' networks, creating win-win outcomes.
- Analyze customer network performance to identify potential issues and recommend preventive actions.
- Facilitate discussions and implement proactive measures with customers and internal stakeholders to prevent disruptions.
- Evaluate network performance and recommend improvements where needed.
- Understand or define new customer requirements to meet evolving needs.
- Collaborate with solution engineers to design optimal solutions.
- Keep customers updated with the latest industry trends and innovations.
- Propose relevant insights and trends to technical teams within business units.
- Promote industry best practices across both internal teams and customers.
Entry Requirements:
- B.Sc. in Engineering or M.Sc. in Telecommunications or IT, with telecommunications experience and 3-5 years of work experience.
OR - NDES/NDT/HNDE or M.Sc. in Telecommunications or IT, with telecommunications expertise and 8-10 years of work experience.
This role offers the opportunity to work in a dynamic environment, ensuring optimal network solutions while building strong customer relationships.
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