Senior Customer Care Executives

 Senior Customer Care Executives

Requirements

• Minimum of 2 years of experience in a call center/contact center or a similar business environment.
• Preferably under the age of 27.
• Passed GCE O/L with Mathematics and English.
• Passed GCE A/L.
• IT-related certification is an added advantage.

Key Responsibilities:

• Deliver personalized and attentive service to meet the unique needs and preferences of high-net-worth clients.
• Address client inquiries, concerns, and issues promptly, ensuring that resolutions meet or exceed expectations.
• Demonstrate deep understanding of the products, services, and solutions available to high-net-worth clients, offering informed advice and guidance.
• Resolve complaints or issues efficiently, ensuring minimal disruption to high-net-worth clients.

Competencies Required:

• Excellent verbal and written communication skills in Sinhala and English (Tamil would be an added advantage).
• Ability to provide superior service even in the absence of the physical presence of high-net-worth clients.
• Strong listening skills and ability to understand client needs and respond accordingly.
• Problem-solving and negotiation skills.
• Ability to work under pressure in a 24/7 shift environment.
• Flair for interpersonal relations.
• Basic IT skills.

An attractive remuneration package, along with a modern and conducive working environment, awaits the right candidate. Selection will be strictly on merit, and only shortlisted candidates will be contacted. Canvassing will result in disqualification.

Click here to apply