IT SUPPORT ADMINISTRATOR

We are currently seeking an IT Support Administrator for our client company.

Location:

All Island

Salary:

Negotiable

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Responsibilities:

• Provide first-line support for desktops, laptops, peripherals, audio/visual devices, mobile devices, and network components.
• Troubleshoot and resolve IT-related hardware issues.
• Install, configure, and maintain operating systems for computers and IoT mobile devices.
• Set up and deploy new computer systems and peripherals.
• Conduct routine maintenance on hardware.
• Assist in implementing hardware upgrades.
• Maintain network infrastructure, including wired and wireless networks.
• Troubleshoot and resolve network connectivity issues.
• Manage an accurate inventory of IT assets and software under an asset management system.
• Ensure compliance with company security policies and IT standards.
• Collaborate with IT teams and departments to identify and resolve issues efficiently.
• Provide end-user support and regularly update stakeholders on ticket status.
• Escalate incidents to the remote support service desk when necessary.
• Support the roll-out of infrastructure projects.
• Monitor IT infrastructure (servers, networks, and systems) to ensure optimal performance.
• Identify and address potential issues proactively to prevent disruptions.
• Coordinate with procurement and finance teams for purchasing hardware, software, and licenses.
• Process IT-related invoices.
• Collaborate with external vendors to meet IT-related requirements.

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Qualifications:

• Strong knowledge of computer hardware.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Knowledge of networking principles and technologies.
• Familiarity with Microsoft Office 365 applications.
• A Diploma in IT, Computer Science, or a related field is required.
• At least one year of relevant experience in IT support or a similar role.

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How to Apply:

If you meet the qualifications, please send your complete resume with details of two non-related referees in PDF format to cv3@mplsl.com.
Be sure to mention "IT Support Administrator" in the subject line of your email.

For more information about our vacancies, visit: www.mankind.lk/Job-Search