IT SUPPORT ADMINISTRATOR

IT SUPPORT ADMINISTRATOR

 

We are on the lookout for an IT Support Administrator for our Client Company

Location-(All Island)

Salary-Negotiable

 

Responsibilities

• Provide first-line support for desktop and laptop computers, peripherals, audio, visual devices mobile devices and network components.
• Troubleshoot and resolve IT related hardware issues.
• Install, configure, and maintain operating systems for computers and IOT mobile devices.
• Set up and deploy new computer systems and peripherals.
• Perform routine maintenance on hardware.
• Assist in the implementation of hardware upgrades.
• Assist in maintaining network infrastructure, including wired and wireless networks.
• Troubleshoot and resolve network connectivity issues.
• Maintain an accurate inventory of IT assets & software under asset management system.
• Adhere to company security policies and procedures. Assist in ensuring compliance with IT standards and regulations
• Work closely with central IT team members and departments to resolve issues and implement solutions.
• Communicate effectively with end-users and provide regular updates on the status of issues.
• Escalation of incidents and requests to Remote support service desk.
• Supporting the roll-out of infrastructure projects.
• Monitor IT infrastructure, including servers, networks, and systems, for performance.
• Take proactive actions to identify and address potential issues before they impact users
• Coordinate with procurement team and Finance team to procure hardware, software and licenses from the point of requesting quotations to delivery.
• Process monthly IT related invoices.
• Collaborating with external vendors to ensure that IT needs are met.

 

Qualifications

• Strong computer hardware knowledge.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Knowledge of basic networking principles and technologies.
• Knowledge of Office 365 applications.
• A minimum of a Diploma in Information Technology, Computer Science, or a related field.
• A minimum of one year of relevant experience in IT support or a similar role.

If you are the one we are seeking for, kindly forward your complete resume giving full details of Qualifications and experience along with two non-related referees, in PDF format to cv3@mplsl.com Indicate “IT Support Administrator” in the subject box of your e-mail For more of our current listed vacancies please visit www.mankind.lk/Job-Search