Friday, 18 October 2024

IT Administrator

 

IT Administrator

Role Description: As an IT Administrator, you will be responsible for effectively managing service degradation alerts received through NOC monitoring dashboards. You will analyze, respond, and provide first-level support within the SLA. This role includes installing, supporting, and maintaining software, servers, network devices, and computer/laptop systems.

Key Responsibilities:

  • Install and configure software and hardware.
  • Manage networks, servers, and technology tools.
  • Set up accounts and laptops/workstations.
  • Troubleshoot issues and outages.
  • Ensure security through access controls, backups, antivirus, and firewalls.
  • Upgrade systems with new releases and models.
  • Develop expertise to train staff in modern technologies.
  • Create service tickets and provide first response within the agreed SLA for NOC.
  • Offer first-level support for received service failure notifications.
  • Triage alerts as per provided instructions to MSP contacts.

Qualifications:

  • Excellent communication skills in English (both written and verbal).
  • 1–2 years of experience in a similar capacity.
  • Ability to work independently with minimal supervision in a team environment.
  • Willingness to work on a 24x7 roster.
  • Flexibility with shifts and readiness to work extra hours if needed.
  • Must be reachable by mobile/email in case of emergency.

What You’ll Receive:

  • An attractive remuneration package along with fringe benefits.
  • Comprehensive medical insurance, transportation, training facilities, and financial support for relevant exams.
  • The opportunity to work with a highly motivated and technically proficient team in an ISO and ITIL certified environment.

How to Apply: Interested candidates can send their resumes with contact details of two non-related referees. Ensure to mention the position applied for in the subject line of the email to hr-sl@uptimeglobal.tech.


Uptime
No. 77, Park Street, Colombo 02.



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