Customer Support Executive (Hybrid)

 

Customer Support Executive (Hybrid) | Colombo 07

We are a fast-growing Australian-based BPO company, currently looking for a Customer Support Executive to join our dynamic team.

The office is located in Colombo 07, with a hybrid work model that requires 3 days per week in the office.

Working Hours:

Monday to Friday, 7:00 AM – 3:30 PM

You will be part of a small, collaborative team, working either individually or alongside others. Full training will be provided to ensure your success in the role.

---

Benefits:

• Competitive salary aligned with your qualifications.
• Long-term, secure full-time job opportunity.
• Be part of a high-performance, transparent, and collaborative work culture.
• Learn and use internationally recognized technologies and systems.
• Gain exposure to Australian standards and processes.
• Appreciation and rewards for outstanding performance.

---

What We Look For:

• At least one year of experience in customer support, technical account management, or a related field.
• Proficiency in troubleshooting technical issues via phone, live chat, and email, with a keen interest in technology.
• Excellent communication and teamwork skills with the ability to collaborate across teams.
• Strong attention to detail and the ability to maintain a sense of humor under pressure.
• Familiarity with support ticketing systems.

---

Preferred Skills:

• Knowledge of support platforms like Zoho Desk and project management tools like Jira.
• Previous startup experience or adaptability to dynamic, flexible environments.
• Background in coding, QA, or technical domains is a plus.
• Experience supporting enterprise-level customers is an advantage.

---

Key Responsibilities:

• Deliver exceptional customer support for both enterprise and small business users.
• Onboard, train, and drive adoption of products among users.
• Build and foster online communities for Link4 customers.
• Assess the severity and frequency of issues and propose effective solutions.
• Collaborate with production and engineering teams for problem resolution.
• Document product changes and enhance online support resources.
• Partner with the product team to enhance Link4’s offerings and minimize support queries.

Apply Here - Click