Customer Care Executives

 Customer Care Executives (Fixed Term Contract)

Positions

• Junior Customer Care Executive (JCCE): Less than two (02) years of experience at a Call Centre/Contact Centre or a similar business environment
• Senior Customer Care Executive (SCCE): Minimum two (02) years of experience at a Call Centre/Contact Centre

Requirements:

• Age: Preferably below 25 years for JCCE and below 27 years for SCCE
• Passed GCE O/L, including Mathematics and English
• Passed GCE A/L
• A certification related to IT will be an added advantage for both positions

Key Responsibilities:

• Attend to inbound/outbound calls efficiently and respond to emails
• Manage and resolve customer complaints/inquiries effectively
• Provide customers with product and service-related information/solutions

Other Competencies Required:

• Excellent verbal and written communication in Sinhala and English (Tamil would be an added advantage)
• Ability to deliver superior service in the absence of the physical presence of customers
• Active listening skills and the ability to understand customer needs and respond accordingly
• Problem-solving and negotiation skills
• Ability to work under pressure on a 24/7 shift basis
• Fairness in interpersonal relations
• Basic IT skills

An attractive remuneration package, coupled with a modern and conducive work environment, awaits the right candidate. Apply online, stating qualifications and experience.

Selection will be strictly on merit. Any form of canvassing will result in disqualification. Only shortlisted candidates will be contacted.

[Click here to apply]

Chief Human Resource Officer
Sampath Bank PLC
No. 110, Sir James Peiris Mw., Colombo 02.