Cloud Support Intern

 Intern - Cloud Support at John Keells IT

Key Responsibilities

• Act as a primary point of contact between engineering teams and customers.
• Interact with clients to understand their requirements and provide timely resolutions.
• Monitor the Helpdesk Dashboard and monitor the SLAs (Service Level Agreements).
• Interact with multiple teams, escalate complex problems as needed, and implement best practices in IT operations.
• Assist in daily IT operations.
• Prepare documentation, presentations, and reports.

Ideal Candidate Should:

• Be a graduate or final year student in IT, Computer Science, Cybersecurity, or a related field.
• Have excellent communication, presentation, and interpersonal skills, with the ability to effectively convey technical information to non-technical audiences.
• Ability to work independently and as part of a team.
• Have strong problem-solving abilities and a proactive approach.
• Show willingness to learn and adapt to new technologies, including Azure.
• Be available to provide 24/7 support on an on-demand basis.

How to Apply:

• Send your resume to careers@johnkeellsit.com.
• Please mention the position you're interested in, in the subject line of your email.